Advances in Economics, Management and Political Sciences
- The Open Access Proceedings Series for Conferences
Proceedings of the 7th International Conference on Economic Management and Green Development
Series Vol. 33 , 10 November 2023
Open
Access | Article
Luckin Coffee’s Digital Transformation: Case Study on the Impact of Digitization in the Coffee Industry
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Abstract
This paper examines the impact of digitalization on corporate competitiveness and analyses the digital transformation strategy and implications of the Chinese coffee chain Luckin Coffee as an example. The business model of Luckin Coffee is a new retail model based on new technology. Services are delivered through a mobile app and a network of shops, and goods are sold through third-party digital payment platforms or coupons purchased within the Luckin app, for example. Luckin Coffee's mobile app provides end-to-end customer service, including marketing, customer acquisition, customer management, and billing processes. The research in this paper finds that Luckin Coffee has successfully rebuilt its brand reputation through digital transformation, which has implications for the digital transformation of companies, and that other companies can learn from Luckin Coffee's marketing model and create their own unique and efficient operational models. However, there are some limitations to this paper's research. Companies should improve their digital transformation strategies according to their circumstances and pay more attention to the importance of digital transformation for competitiveness.
Keywords
Luckin Coffee, digital transformation, coffee industry
References
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Data Availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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- Volume Title
- Proceedings of the 7th International Conference on Economic Management and Green Development
- ISBN (Print)
- 978-1-83558-087-5
- ISBN (Online)
- 978-1-83558-088-2
- Published Date
- 10 November 2023
- Series
- Advances in Economics, Management and Political Sciences
- ISSN (Print)
- 2754-1169
- ISSN (Online)
- 2754-1177
- DOI
- 10.54254/2754-1169/33/20231650
- Copyright
- 10 November 2023
- Open Access
- This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited