Advances in Economics, Management and Political Sciences
- The Open Access Proceedings Series for Conferences
Proceedings of the 6th International Conference on Economic Management and Green Development (ICEMGD 2022), Part Ⅱ
Series Vol. 4 , 21 March 2023
Open
Access | Article
Research of Customer Satisfaction in Aviation
* Author to whom correspondence should be addressed.
Abstract
There has been a drastic increase in the number of people using air as a transport model across the world. Globalization has triggered rapid increase in the international travel which is offered by various airlines which has resulted to competition. This implies that customer satisfaction is key. The research aimed at establishing customer satisfaction in the aviation industry. Data from cross-sectional data from different airlines. The data is obtained from a Brazilian public dataset. The data has been analyzed using SPSS Software regression analysis, descriptive analysis, extraction method, and using ANOVA. According to the analysis, Age, departure delay, departure and arrival time convenience, ease of online booking, check-in service, online boarding, seat comfort, cleanliness, food and drinks, Inflight WIFI Service, Inflight entertainment, and baggage handling have a positive R which is an indication that they have a positive relationship with the rating.
Keywords
Regression, Airline, Anova., Flight, Satisfaction
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Data Availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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- Volume Title
- Proceedings of the 6th International Conference on Economic Management and Green Development (ICEMGD 2022), Part Ⅱ
- ISBN (Print)
- 978-1-915371-17-1
- ISBN (Online)
- 978-1-915371-18-8
- Published Date
- 21 March 2023
- Series
- Advances in Economics, Management and Political Sciences
- ISSN (Print)
- 2754-1169
- ISSN (Online)
- 2754-1177
- DOI
- 10.54254/2754-1169/4/20221011
- Copyright
- 21 March 2023
- Open Access
- This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited